Returns & Refund Policy

Effective Date: January 1, 2026
Last Updated: September 6, 2026

At BluSaffhire Co., we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to help.

Returns

Returns may be requested within 14 days of delivery for eligible items.

To be eligible for return, items must be:

• Unused

• Unworn

• In their original condition

• Returned with original packaging whenever reasonably possible

To request a return, please contact BluSaffhire Co. before sending the item back.

Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the return is due to an error by BluSaffhire Co. or the item arrived damaged.

We recommend using a trackable shipping method for returns. BluSaffhire Co. is not responsible for returned packages lost in transit.

Non-Returnable Items

The following items are not eligible for return unless required by law:

• Custom or personalized jewelry

• Custom bead boxes or curated kits made specifically for a customer

• Digital products or downloadable content

• Gift cards

• Clearance items

• Final sale items

• Items that have been used, worn, altered, or damaged after delivery

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the shipping packaging when applicable

Please keep the original packaging until the issue has been reviewed.

We will review the situation and work with you on an appropriate resolution, which may include a replacement, refund, or another remedy depending on the circumstances and product availability.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow several business days for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless:

• The return is due to an error by BluSaffhire Co.

• The item arrived damaged

• Applicable law requires otherwise

Return shipping costs are generally non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange an eligible item, please contact us within the return period.

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer a refund or another available option.

Customers may be responsible for shipping costs associated with an exchange unless the exchange is due to an error by BluSaffhire Co.

Sale and Clearance Items

Items marked Final Sale are not eligible for return or exchange unless required by law.

Clearance items may also be non-returnable if identified as final sale at the time of purchase.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has shipped.

Custom or personalized orders may not be cancelable once work has begun.

Questions

If you have questions about a return, refund, or exchange, please contact:

BluSaffhire Co.
Website: BluSaffhireCo.com

Please use the contact form available on our website.